Shipping Policy

ESTIMATED SHIPPING TIMES:
CLOTHING

USA SHIPPING: 3-5 business days
CANADA SHIPPING: 5-10 business days
WORLDWIDE SHIPPING: 10-20 business days

We take about 2-5 business days to prepare your order. Then you should add shipping times on top of that. 

Your order will be sent out on average within 3 days of ordering.

Note: Many of our products are stored in a warehouse both in the US and Europe. Therefore we are able to deliver to most of the world with fast delivery. 

However, the items not stored in Europe will be all sent from our US warehouse. This means International shipping times will apply for orders outside of the US. Fees may also apply.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different and the fee is usually based on a variety of factors like weight, value, and size.

ACCESSORIES

WORLDWIDE SHIPPING: 20-45 days

We take about 2-7 days to fulfil your order. Then you should add the shipping times on top of that.

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for any customs fees.

My order hasn't arrived:

If you have not received your order, be sure to let us know! However, please check the following first:

1. First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your own cost.

2. If the address is correct please check the estimate shipping time and ensure that you gave the correct amount of time for the item to be delivered. 

3. If you have waited long enough check that you have not missed a delivery note from your mailman and that your order is not being held at your local post office.

4. If you have done all of the above and your item has still not arrived please get in touch with us at help@consoultlife.com with your order number and we will try to resolve the problem as fast as possible.